Shipping policy
Shipping Policy
At LUCA, we strive to carefully process every order and ship it as quickly as possible.
Please note – during the pre-sale period: orders placed now are pre-orders. No payment is charged at this time, and no shipping takes place yet. As soon as our store officially opens, in the second half of October 2026, you will receive an email with the payment link, after which your order will be processed and shipped according to the timelines below. See our pre-sale notice at checkout for more information.
Orders are typically processed and shipped within 1 to 3 business days after payment is received. During busy periods, holidays, or unforeseen circumstances, processing may take slightly longer. We will of course keep you informed if this applies.
Shipping costs
Shipping costs are calculated automatically at checkout. We offer free shipping on orders from €75.00.
Delivery area
At this time, we ship exclusively within the Netherlands. Live elsewhere? Feel free to contact us at info@lucanijmegen.nl — we're happy to check whether shipping is possible anyway.
Delivery
We work with reliable carriers to ensure your order is delivered safely and carefully. Once your order has shipped, you will receive a shipping confirmation with tracking information, where available. Unless otherwise agreed, we aim to deliver orders within 30 days of payment confirmation.
Please note: if your order contains alcoholic beverages, the courier will check your age at delivery using a valid form of ID. Please make sure someone aged 18 or older is available to receive the order.
Incorrect delivery address
Always carefully check that the delivery address you provide is correct before completing your order. LUCA is not responsible for delays or additional costs resulting from an incorrect or incomplete address.
Delayed delivery
While we do our utmost to deliver all orders on time, we cannot take responsibility for delays caused by carriers, weather conditions, or other circumstances beyond our control.
Lost or damaged shipments
If an order is lost or damaged during transit, please contact us as soon as possible at info@lucanijmegen.nl. We will immediately open an investigation with the carrier and, once the situation is confirmed, arrange an appropriate solution. Depending on the situation, we will send a replacement product free of charge or refund the full purchase amount.
Questions
Do you have questions about the shipping of your order? Feel free to contact us at info@lucanijmegen.nl. We're happy to help.